Nature Fresh Farms is a Leamington-based greenhouse company with facilities in Delta, OH, Laredo, TX, Mexico and Leamington, ON. Our company and its innovative, dynamic team is expanding every day, growing new plant varieties and introducing cutting-edge ideas and practices to the fresh produce industry. However, at Nature Fresh Farms, we don’t just grow plants – we also grow people. Our team is passionate about bringing the highest quality products to consumers, but it is also committed to creating an inspiring, diverse, and team-oriented workplace environment that everyone can enjoy. Nature Fresh Farms is a recognized leader within the greenhouse farming industry – join our team and help us continue to grow!

We are currently seeking an applicant to join our team and fill a full-time position as a Customer Service Manager working remotely in Ohio. Reporting directly to the VP; Operations.

We are looking for a strong team player who is collaborative, driven and thrives in an environment which encourages innovation and results. Someone with a track record of championing results between teams and driving customer experience strategy while creating opportunities enhanced performance with fewer rejections and improved client engagement.

Primary Responsibilities:

• Establish relationships with store produce merchandisers to ensure alignment with merchandising execution.
• Observe distribution inventory processes and identify opportunities to improve the customer experience and service level.
• Organize customer distribution centers with customer teams and co-ordinate with internal team members to inspect NFF product with the customer team as needed.
• Visit customer’s distribution centers strategically to assess the quality of the product and the customer experience with Nature Fresh deliveries.
• Work with customer distribution teams to identify crucial factors for the teams at the delivery locations.
• Create reports for internal action plans with recommendations based on finds at the distribution centers.
• Create and grow relationships with the quality management teams of key customers.
• Hire and develop associates for the field service team.
• Gathers, develops, and manages customer solutions with internal stakeholders to improve the customer experience.
• Act as a liaison between customer distribution center teams and internal teams.
• Works as part of a team for the success of the business, exhibiting attention to detail and accuracy in performing duties.
• Create and provide monthly reports outlining quality and follow up with the distribution centers on key issues to ensure they have been resolved.
• Adheres to workplace policies and procedures.
• Any other duties as assigned.

Qualifications:

• Minimum 3 years’ experience in managing a Customer Experience team.
• Strong track record of driving results and transforming performance in a fast-paced environment.
• Ability to develop and cultivate positive relationships both externally and internally.
• Previous retail and store management would be considered an asset.
• Extensive customer service and/or sales experience.
• A valid driver’s license and use of personal vehicle are required.
• A valid passport and ability to travel locally and internationally are required.
• Very high degree of confidentiality and integrity required regarding all aspects of the business.
• Exceptional communication abilities, active listening skills and written communication skills.

Working Conditions:

• Remote work
• Works Monday-Friday, with occasional Saturdays and holidays as required. Hours may fluctuate according to business needs. May be required to work after hours as needed.
• Travels to customer locations as required.

Compensation will be based on experience.

If you are interested in this exciting opportunity and want to join our dynamic team, we encourage you to apply by emailing your resume to ohiojobs@naturefresh.ca, by fax at 419-875-3007, or through www.naturefresh.ca.

We thank all applicants for their interest in this opportunity, however, only those under consideration will be contacted.

Nature Fresh Farms Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.